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OCCP Agent Portal (in detail)
Main screen. Note: Extension Window: Your own extensions, in this example 8000, will always be located on the top left corner, all other extensions within your group/campaign will be shown in the...
25 Mar, 2021
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Login to OCCP
Browse to https://satu.orencloud.com:8020 Note: If you experience any issues refer to Appendix “OCCP Login Issues†At the login screen key in your agent extension and password. After...
10 Feb, 2021
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Change your OCCP Login password
After you login click on the User Icon (top right) and in the pulldown menu select Change Password Note: If you do not have the Change Password option please contact [email protected]...
25 Mar, 2021
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Forgot your OCCP Extension or Password
Forgot Extension: Send an email to [email protected] mentioning you would like to recover your login extension and provide -at a minimum- your email address and company name. Once support...
25 Mar, 2021
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Logout from OCCP
IMPORTANT: Before logout from OCCP and/or close the browser window it is important to properly logout from all queues. -if you are login to any queue- LOGOUT from QUEUES Click on the presence...
10 Feb, 2021
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Manual Login to Queues
Click on the presence icon next to your Supervisor extension A pull-down menu will appear and select the Add to <your queue> e.g. OC-DEMO-EN Repeat this step for all queues you...
10 Feb, 2021
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Manual Logout to Queues
Click on the presence icon next to your Supervisor extension A pull-down menu will appear and select the Remove from <your queue> e.g. OC-DEMO-EN Repeat this step for all queues...
10 Feb, 2021
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Types and description Pause / Aux Codes
There are 6 Pause / AUX code, these are;- Note: Unless specifically configured to your setup these pause codes are for report purposes only and will not prevent the phone from receiving calls. ...
05 Apr, 2023
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How-to PAUSE yourself
Select from the pulldown menu the prefered Pause / AUX code, e.g. Break / DND Your Presence Icon next to your Supervisor extension will change to the selected pause code. Your Status...
10 Feb, 2021
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How-to UNPAUSE yourself
Select from the pulldown menu option Available Your Presence Icon next to your Supervisor extension will change to available. Your Status Icon in the Queue window will display the...
10 Feb, 2021
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