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Pickup Incoming Call
To Answer the call press the (green) Answer button. Pickup Call when using Softphone such as AstiosUC, Zoiper, Linphone or other softphone Pickup Call when using the...
01 Dec, 2021
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Make Call, manually with WebRTC Phone
If you want to manually make a call you 1) Click the mouse at the entry field, 2) key in the number and 3) press the dial button.
10 Feb, 2021
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Make Call, Manually with Softphone
If you want to manually make a call you key in the number and press the dial button -or- enter depending on the (soft)phone you use, but it will look similar as below screen-shot showing how to make...
10 Feb, 2021
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Make Call, manually with CALL Icon
This button is used to make an internal call, for example, Click the Extension/Agent you want to call, it will then highlighted BLUE and you click the dial button ...
05 Apr, 2023
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Blind / Cold transfer to Internal Extension
A Blind / Cold transfer will forward the caller to the selected Extension / Agent without any confirmation or interaction, once you press Blind transfer your extension will become available again for...
26 Jun, 2023
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Attended / Warm transfer to Internal Extension
A Attended / Warm transfer you do if you want to verify / discuss with the selected destination before transferring the caller, while you verify with the attended destination the caller will be put...
05 Apr, 2023
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Attended / Warm transfer to External Number
A Attended / Warm transfer you do if you want to verify / discuss with the selected destination before transferring the caller, while you verify with the attended destination the caller will be put...
17 Jun, 2022
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Transfer active call to other Queue
This article explains how to transfer an active call back to another queue. Scenario: Customer pressed the wrong selection in the IVR and you (agent) want to transfer the caller to the correct...
05 Apr, 2021
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Transfer to Mailbox
Important note: Unless you are certain you want to execute this action do not use it, if by accident you click this button the caller will be transferred back to his origin e.g. back to IVR. A...
05 Apr, 2023
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Call Hangup
Use this option to hangup a call, For example, you see agent 8115 is on the phone and want to disconnect that call, click the agent extension, which then will be highlighted in blue and click the...
01 Dec, 2021
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