Use this option to pickup a call from an agent phone that is ringing, example, you see Agent 8115 phone is ringing but Agent is not at his/her place, click the Agent extension, which then will be...

It is possible to configure individual settings once you are logged into the OCCP Panel. You must open the Settings Window from the User icon in the top right of your panel display: Note: If...

This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...

A Blind / Cold transfer will forward the caller to the selected External Number without any confirmation or interaction, once you press Blind transfer your extension will become available again for...