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OCCP Agent Portal

OCCP Agent Portal (in detail)

Change your OCCP Login password

Forgot your OCCP Extension or Password

Logout from OCCP

Manual Login to Queues

Manual Logout to Queues

Types and description Pause / Aux Codes

How-to PAUSE yourself

How-to UNPAUSE yourself

Pickup Incoming Call

Make Call, manually with WebRTC Phone

Make Call, Manually with Softphone

Make Call, manually with CALL Icon

Blind / Cold transfer to Internal Extension

Attended / Warm transfer to Internal Extension

Attended / Warm transfer to External Number

Transfer active call to other Queue

Transfer to Mailbox

User Preferences incl. Popup URL Actions

Blind / Cold transfer to External Extension

Conference, 3 Way

Pickup Incoming Call

Article ID: 21

Last updated: 01 Dec, 2021

To Answer the call press the (green) Answer button.

Pickup Call when using Softphone such as AstiosUC, Zoiper, Linphone or other softphone

Pickup Call when using the WebRTC phone

Note: Depending somewhat on what type of (soft)phone you are using but it will look similar as shown in above screen-shot.

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Article ID: 21

Last updated: 01 Dec, 2021

Revision: 1

Views: 27

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