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OCCP Agent Portal

OCCP Agent Portal (in detail)

Change your OCCP Login password

Forgot your OCCP Extension or Password

Logout from OCCP

Manual Login to Queues

Manual Logout to Queues

Types and description Pause / Aux Codes

How-to PAUSE yourself

How-to UNPAUSE yourself

Pickup Incoming Call

Make Call, manually with WebRTC Phone

Make Call, Manually with Softphone

Make Call, manually with CALL Icon

Blind / Cold transfer to Internal Extension

Attended / Warm transfer to Internal Extension

Attended / Warm transfer to External Number

Transfer active call to other Queue

Transfer to Mailbox

User Preferences incl. Popup URL Actions

Blind / Cold transfer to External Extension

Conference, 3 Way

How-to UNPAUSE yourself

Article ID: 20

Last updated: 10 Feb, 2021

Select from the pulldown menu option Available

Screen Shot 2017-08-01 at 12.31.09 PM.png

Your Presence Icon next to your Supervisor extension will change to available.

Your Status Icon in the Queue window will display the available status (green agent icon)

You are now unpaused in all queues.

Note: You can not pause yourself in individual queues, pauses are call centre wide.

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Article ID: 20

Last updated: 10 Feb, 2021

Revision: 1

Views: 12

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