Most Viewed - ATSB :: University

OCCP & OMRP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers...

31 May, 2023 Comments: 0

WebRTC (Client-less) Phone Test

To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests. If any of the test fail please inform...

09 Feb, 2021 Comments: 0

ALG SIP on firewall, router, etc.

If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level. To solve this issue;- Login to your...

18 Oct, 2021 Comments: 0

Important information about OMNI

Important information about OMNI OMNI connects to various providers like Facebook, Instagram, Twitter, Line, Twilio, 360Dialog, Slack and many more. OMNI depends on these amazing providers to...

13 May, 2024

OUC: How to Attended Transfer

An attended transfer is a transfer whereby you ask the receiving party if they want to take the call, the original caller will be put On Hold while you call and check with the receiving party. 1....

29 Dec, 2021 Comments: 0

Dialler CC Listen to Call Recording(s)

This article has 2 parts, part 1: You know which Agent handled the particular call you want to listen to. And part 2: Identify which agent handled the call you want to listen to. Part1: Listen to...

20 Mar, 2024 Comments: 0

How to configure Fanvil IP-Phone to BTEL2.0 using TLS (to work aside OUC)

This document describes how to configure an Fanvil IP-Phone to connect to BTEL2.0 (to work aside OUC as well) In this document we will use a Fanvil 123 and extension 1001 from Tenant TEST but...

12 Jun, 2024 Comments: 0

Steps to Approve the OMNI App for Microsoft 365 Organization

Global Admin Approval Required: Ensure that a global administrator in the M365 organization is performing the following steps. Find the OMNI App in the Enterprise Applications: Sign in...

28 May, 2024

How-to run an ad-hoc CDR report on BTEL

This article describes how-to run an ad-hoc (monthly) report on an existing report, in this example we will run the "Orencloud Monthly Report", if you do not have an configured report you can refer...

01 Nov, 2023 Comments: 0

Custom Attributes

Custom Attributes OMNI supports custom attributes other than standard data attributes (a default set of data about your conversations/contacts like Name, Email, Location, etc.). A custom...

13 Mar, 2024

How to rerate / recalculate rated calls

This article describes on how-to rerate / recalculate already rated calls, e.g. in the rate plan the amount was incorrect, made calls were rated with the wrong rate and not, after correcting the...

02 Apr, 2024 Comments: 0

Firewall Setting & Ports required to use voice for ORENcloud UC (OUC) Softphone Desktop and Mobile (Back-Office)

To seamlessly use the ORENcloud (OUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s). 1) Ensure ALG SIP on firewall, router,...

17 Oct, 2024 Comments: 0

Setup your WhatsApp channel with WhatsApp Cloud API

OMNI supports the official WhatsApp Business API. You can connect the phone number and start managing your WhatsApp customer queries from OMNI. Follow the steps given below to enable your WhatsApp...

27 Mar, 2024

Dialler CC Access to Mailbox

Login as Supervisor Open Report "Real-Time Main Report" 3. Open the Webphone by clicking the link (in order to receive the call) The Webphone will be shown and you are ready to...

20 Mar, 2024 Comments: 0

Dialler Manual.

OCDialler manuals come in two types Manager - For backend system admins, supervisors and full admins of the system Download it here. Agent - For everyday agent and supervisor use. This is...

20 Mar, 2024 Comments: 0

Internet Bandwidth Speed and Quality test.

Internet Bandwidth Speed and Quality Test This test will show the Ping, Jitter and Download and Upload speed in Mbps. We recommend to perform the speed test -as least- twice and from the actual...

16 Oct, 2024 Comments: 0

UCP This site can't be reached - URL changed from https to http

Symptom: When click on the URL link in the UCP welcome email the website is not reachable "This site can't be reached" (see screenshot below) Issue: the UCP module in FreePBX likely has been...

25 Mar, 2022 Comments: 0

OUC: How to Blind / Unattended Transfer

A blind / unattended transfer is a transfer without checking if the receiving party wants or can take the call. 1. During an active call press the Transfer Button 2. The Keypad will...

29 Dec, 2021 Comments: 0

ORENcloudUC OS Compatibility List (customer version)

ORENcloudUC is available on the following mobile platforms; Apple iOS 14.0 and up (ARM v7, ARM64) Google Android 6 and up (ARM v7, ARM 64, x86, x86-64) ORENcloudUC is available on the...

29 Jun, 2022 Comments: 0

Google Drive: Add Shared Folder to File Explorer / Finder as a Folder not Shortcut.

How to add a folder shared with you in your Google Drive not just as a shortcut but a (regular) Folder which can then be accessed (and worked with) within any File Explorer / Finder. Use...

28 Jul, 2021 Comments: 0

Firewall Setting & Ports required to use voice for AstiosUC (AUC) Softphone (Back-Office)

To seamlessly use the AstiosUC (AUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s). 1) Ensure ALG SIP on firewall, router,...

09 Dec, 2021 Comments: 0

How-to Create monthly CDR report on BTEL

This article describes how-to create a (new) monthly comprehensive report that will be send out to you via email every 1st of the month at 00:01. Screenshots are provided at the end of this...

07 Nov, 2024 Comments: 0

READ ME.

This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...

09 Dec, 2021 Comments: 0

Concurrency Call Rate Estimation

The concurrency rate refers to the number of simulation calls at any given time. This rate can vary based on the type of business operation you conduct. For example if you run a high call-volume...

13 Feb, 2021 Comments: 0

OPUS VoIP Codec

VoIP (Voice over IP) uses Codecs to transmit the voice packets between Sender (Caller) and Receiver (Callee). A Codec handles several things whereby 1) The bandwidth usage, 2) compression rate and...

14 Feb, 2021 Comments: 0