Firewall Setting & Ports required to use voice for AstiosUC (AUC) Softphone (Back-Office)

To seamlessly use the AstiosUC (AUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s).

1) Ensure ALG SIP on firewall, router, etc is Disabled

For more details refer to the ALG SIP on firewall, router, etc. KB article.

2) Ports Required on firewall, routes, etc.

In most home Internet routers & modems these ports are not blocked but if you are in a firewall environment -like your office- the following Ports must be opened. 

Depending on which server you are on, the firewall rule assumed here is

Source = You

Destination = OC Servers (Check your welcome email) except for Google STUN server
Note: If you don't know your Destination/OC Servers please send an email to [email protected] requesting this inof

Port = Required to open

* Port and Protocols used for the Digital Receptionist Portal

Note: If you also use Orencloud GOLD Call Centre Services please also check KB article Firewall ports required to use voice and data on OCCP / OMRP (Call Centre Related)