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Important information about OMNI
Important information about OMNI OMNI connects to various providers like Facebook, Instagram, Twitter, Line, Twilio, 360Dialog, Slack and many more. OMNI depends on these amazing providers to...
rating 13 May, 2024
How to rerate / recalculate rated calls
This article describes on how-to rerate / recalculate already rated calls, e.g. in the rate plan the amount was incorrect, made calls were rated with the wrong rate and not, after correcting the...
rating 02 Apr, 2024 Comments: 0
Setup your WhatsApp channel with WhatsApp Cloud API
OMNI supports the official WhatsApp Business API. You can connect the phone number and start managing your WhatsApp customer queries from OMNI. Follow the steps given below to enable your WhatsApp...
rating 27 Mar, 2024
Dialler CC Access to Mailbox
Login as Supervisor Open Report "Real-Time Main Report" 3. Open the Webphone by clicking the link (in order to receive the call) The Webphone will be shown and you are ready to...
rating 20 Mar, 2024 Comments: 0
Dialler CC Listen to Call Recording(s)
This article has 2 parts, part 1: You know which Agent handled the particular call you want to listen to. And part 2: Identify which agent handled the call you want to listen to. Part1: Listen to...
rating 20 Mar, 2024 Comments: 0
Dialler Manual.
OCDialler manuals come in two types Manager - For backend system admins, supervisors and full admins of the system Download it here. Agent - For everyday agent and supervisor use. This is...
rating 20 Mar, 2024 Comments: 0
Custom Attributes
Custom Attributes OMNI supports custom attributes other than standard data attributes (a default set of data about your conversations/contacts like Name, Email, Location, etc.). A custom...
rating 13 Mar, 2024
WhatsApp With Cloud API
How to configure WhatsApp Cloud Prerequisites Important notes You must have a Business Profile associated to your account and setup MFA with that admin account managing your business profile. ...
rating 12 Mar, 2024
WhatsApp With 360Dialog
360Dialog With OMNI Set your WhatsApp number with 360Dialog Step 1: Click on this onboard link to sign up for 360Dialog account. Do not directly sign up with 360Dialog. If you sign up directly,...
rating 05 Mar, 2024
User Settings
To view and/or change any of your user settings click the link Settings at the top left. LEGEND; SETTINGS Your Name DO NOT CHANGE!. Company Your Company Name, E.g. Orencloud...
rating 01 Mar, 2024 Comments: 0
Outbox
All actively sending faxes as well as faxes set with a time-delay are shown here together with some additional technical information. After the fax has been sent out it will be moved to the archive.
rating 01 Mar, 2024 Comments: 0
Archive
LEGEND; ARCHIVE OPTIONS Company search: Not commonly used!, Key in the company number to filter queries to only faxes from/to that particular number. Company list: Not commonly...
rating 01 Mar, 2024 Comments: 0
Send Fax
To send faxes click on the Send Fax ICON on the TOP NAVIGATION BAR. LEGEND; FAX SEND STANDARD OPTIONS Key in the fax number in the following formats, e.g. 0380717307 (Fax number...
rating 01 Mar, 2024 Comments: 0
- Forgot Password
If you forgot your password click on the “lost your password?” link located on the LOGIN page, this will bring you to the “Lost your Password?” page. Key in the e-mail address that is used...
rating 01 Mar, 2024 Comments: 0
Welcome Page (Inbox)
After login to the MyFax portal you enter the Welcome Page a.k.a. Inbox. The Welcome Page / Inbox is split into 2 parts, on top is the TOP NAVIGATION BAR and below the MYFAX INBOX showing all...
rating 01 Mar, 2024 Comments: 0
How to configure Alcatel Lucent H3G IP-Phone to BTEL2.0 using TLS (to work aside OUC)
This document describes how to configure an Alcatel Lucent (AL) H3G IP-Phone to connect to BTEL2.0 (to work aside OUC as well) In this document we will use a AL H3G and extension 1001-TEST from...
rating 02 Feb, 2024 Comments: 0
OUC Security Warning, certificate for domain <domain>.oren.cloud is not valid or has expired
If you get prompted with the Security Warning - The certificate for domain <domain>.oren.cloud is not valid or has expired tap Trust
rating 02 Nov, 2023 Comments: 0
How-to Create monthly CDR report on BTEL
This article describes how-to create a (new) monthly comprehensive report that will be send out to you via email every 1st of the month at 00:01. Screenshots are provided at the end of this...
rating 01 Nov, 2023 Comments: 0
How-to run an ad-hoc CDR report on BTEL
This article describes how-to run an ad-hoc (monthly) report on an existing report, in this example we will run the "Orencloud Monthly Report", if you do not have an configured report you can refer...
rating 01 Nov, 2023 Comments: 0
How to configure Grandstream IP-Phone to BTEL2.0 using TLS (to work aside OUC)
This document describes how to configure an Grandstream IP-Phone to connect to BTEL2.0 (to work aside OUC as well) In this document we will use a Grandstream GXP1628 T31P and extension 1001-TEST...
rating 18 Oct, 2023 Comments: 0
OUC: Reset the Mobile OUC App
How to Reset the Mobile OUC for both iOS and Android iOS Open the Mobile OUC App. Tap the Setup Icon (located at the Keypad screen) In Setting window, tap "Reset Application" In...
rating 12 Sep, 2023 Comments: 0
How to configure Cisco SPA5XX IP-Phone to BTEL2.0 (to work aside OUC)
This document describes how to configure an Cisco SPA525G, SPA509, SPA508, SPA504, SPA502 and SPA501 to connect to BTEL2.0 (to work aside OUC as well) For details on to Configure these phones...
rating 22 Aug, 2023 Comments: 0
How to configure Yealink IP-Phone to BTEL2.0 using TLS (to work aside OUC)
This document describes how to configure an Yealink IP-Phone to connect to BTEL2.0 (to work aside OUC as well) In this document we will use a Yealink T31P and extension 1001-TEST from customer...
rating 21 Jul, 2023 Comments: 0
How to configure HTEK / ANATEL UC902S(P) IP-Phone to BTEL2.0 using TLS (to work aside OUC)
This document describes how to configure an HTEK / ANATEL UC902S(P) IP-Phone to connect to BTEL2.0 (to work aside OUC as well) TIP: If the phone is not new it's recommended to do a factory reset. ...
rating 21 Jul, 2023 Comments: 0
Firewall ports required to use voice and data on OCCP / OMRP (Call Centre Related)
OCCP & OMRP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers...
rating 31 May, 2023 Comments: 0


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