OCCP & OMRP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers...

To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests. If any of the test fail please inform...

Important information about OMNI OMNI connects to various providers like Facebook, Instagram, Twitter, Line, Twilio, 360Dialog, Slack and many more. OMNI depends on these amazing providers to...

An attended transfer is a transfer whereby you ask the receiving party if they want to take the call, the original caller will be put On Hold while you call and check with the receiving party. 1....

This article has 2 parts, part 1: You know which Agent handled the particular call you want to listen to. And part 2: Identify which agent handled the call you want to listen to. Part1: Listen to...

If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level. To solve this issue;- Login to your...

Custom Attributes OMNI supports custom attributes other than standard data attributes (a default set of data about your conversations/contacts like Name, Email, Location, etc.). A custom...

Login as Supervisor Open Report "Real-Time Main Report" 3. Open the Webphone by clicking the link (in order to receive the call) The Webphone will be shown and you are ready to...

This article describes on how-to rerate / recalculate already rated calls, e.g. in the rate plan the amount was incorrect, made calls were rated with the wrong rate and not, after correcting the...

OMNI supports the official WhatsApp Business API. You can connect the phone number and start managing your WhatsApp customer queries from OMNI. Follow the steps given below to enable your WhatsApp...

OCDialler manuals come in two types Manager - For backend system admins, supervisors and full admins of the system Download it here. Agent - For everyday agent and supervisor use. This is...

A blind / unattended transfer is a transfer without checking if the receiving party wants or can take the call. 1. During an active call press the Transfer Button 2. The Keypad will...

Symptom: When click on the URL link in the UCP welcome email the website is not reachable "This site can't be reached" (see screenshot below) Issue: the UCP module in FreePBX likely has been...

To seamlessly use the ORENcloud (OUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s). 1) Ensure ALG SIP on firewall, router,...

ORENcloudUC is available on the following mobile platforms; Apple iOS 14.0 and up (ARM v7, ARM64) Google Android 6 and up (ARM v7, ARM 64, x86, x86-64) ORENcloudUC is available on the...

This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...

This document describes how to configure an Yealink IP-Phone to connect to BTEL2.0 (to work aside OUC as well) In this document we will use a Yealink T31P and extension 1001-TEST from customer...

Internet Bandwidth Speed and Quality Test This test will show the Ping, Jitter and Download and Upload speed in Mbps. We recommend to perform the speed test -as least- twice and from the actual...

VoIP (Voice over IP) uses Codecs to transmit the voice packets between Sender (Caller) and Receiver (Callee). A Codec handles several things whereby 1) The bandwidth usage, 2) compression rate and...

Global Admin Approval Required: Ensure that a global administrator in the M365 organization is performing the following steps. Find the OMNI App in the Enterprise Applications: Sign in...

This document describes how to configure an Fanvil IP-Phone to connect to BTEL2.0 (to work aside OUC as well) In this document we will use a Fanvil 123 and extension 1001 from Tenant TEST but...

This article describes how-to create a (new) monthly comprehensive report that will be send out to you via email every 1st of the month at 00:01. Screenshots are provided at the end of this...

The concurrency rate refers to the number of simulation calls at any given time. This rate can vary based on the type of business operation you conduct. For example if you run a high call-volume...

To seamlessly use the AstiosUC (AUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s). 1) Ensure ALG SIP on firewall, router,...

A 3 Way conference / add a caller is the ability to add another caller to the ongoing. 1. During an active call press the Add Call Button 2. The Keypad will appear. 3. Key in the...