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Firewall ports required to use voice and data on OCCP / OMRP (Call Centre Related)
OCCP & OMRP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers...
rating 31 May, 2023 Comments: 0
WebRTC (Client-less) Phone Test
To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests. If any of the test fail please inform...
rating 09 Feb, 2021 Comments: 0
OUC: How to Attended Transfer
An attended transfer is a transfer whereby you ask the receiving party if they want to take the call, the original caller will be put On Hold while you call and check with the receiving party. 1....
rating 29 Dec, 2021 Comments: 0
ALG SIP on firewall, router, etc.
If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level. To solve this issue;- Login to your...
rating 18 Oct, 2021 Comments: 0
Dialler CC Listen to Call Recording(s)
This article has 2 parts, part 1: You know which Agent handled the particular call you want to listen to. And part 2: Identify which agent handled the call you want to listen to. Part1: Listen to...
rating 20 Mar, 2024 Comments: 0
Custom Attributes
Custom Attributes OMNI supports custom attributes other than standard data attributes (a default set of data about your conversations/contacts like Name, Email, Location, etc.). A custom...
rating 13 Mar, 2024
Dialler Manual.
OCDialler manuals come in two types Manager - For backend system admins, supervisors and full admins of the system Download it here. Agent - For everyday agent and supervisor use. This is...
rating 20 Mar, 2024 Comments: 0
Important information about OMNI
Important information about OMNI OMNI connects to various providers like Facebook, Instagram, Twitter, Line, Twilio, 360Dialog, Slack and many more. OMNI depends on these amazing providers to...
rating 13 May, 2024
OUC: How to Blind / Unattended Transfer
A blind / unattended transfer is a transfer without checking if the receiving party wants or can take the call. 1. During an active call press the Transfer Button 2. The Keypad will...
rating 29 Dec, 2021 Comments: 0
Setup your WhatsApp channel with WhatsApp Cloud API
OMNI supports the official WhatsApp Business API. You can connect the phone number and start managing your WhatsApp customer queries from OMNI. Follow the steps given below to enable your WhatsApp...
rating 27 Mar, 2024
Dialler CC Access to Mailbox
Login as Supervisor Open Report "Real-Time Main Report" 3. Open the Webphone by clicking the link (in order to receive the call) The Webphone will be shown and you are ready to...
rating 20 Mar, 2024 Comments: 0
UCP This site can't be reached - URL changed from https to http
Symptom: When click on the URL link in the UCP welcome email the website is not reachable "This site can't be reached" (see screenshot below) Issue: the UCP module in FreePBX likely has been...
rating 25 Mar, 2022 Comments: 0
How to rerate / recalculate rated calls
This article describes on how-to rerate / recalculate already rated calls, e.g. in the rate plan the amount was incorrect, made calls were rated with the wrong rate and not, after correcting the...
rating 02 Apr, 2024 Comments: 0
Firewall Setting & Ports required to use voice for ORENcloud UC (OUC) Softphone Desktop and Mobile (Back-Office)
To seamlessly use the ORENcloud (OUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s). 1) Ensure ALG SIP on firewall, router,...
rating 28 Apr, 2023 Comments: 0
ORENcloudUC OS Compatibility List (customer version)
ORENcloudUC is available on the following mobile platforms; Apple iOS 14.0 and up (ARM v7, ARM64) Google Android 6 and up (ARM v7, ARM 64, x86, x86-64) ORENcloudUC is available on the...
rating 29 Jun, 2022 Comments: 0
READ ME.
This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...
rating 09 Dec, 2021 Comments: 0
How to configure Yealink IP-Phone to BTEL2.0 using TLS (to work aside OUC)
This document describes how to configure an Yealink IP-Phone to connect to BTEL2.0 (to work aside OUC as well) In this document we will use a Yealink T31P and extension 1001-TEST from customer...
rating 21 Jul, 2023 Comments: 0
OPUS VoIP Codec
VoIP (Voice over IP) uses Codecs to transmit the voice packets between Sender (Caller) and Receiver (Callee). A Codec handles several things whereby 1) The bandwidth usage, 2) compression rate and...
rating 14 Feb, 2021 Comments: 0
Internet Bandwidth Speed and Quality test.
Internet Bandwidth Speed and Quality Test This test will show the Ping, Jitter and Download and Upload speed in Mbps. We recommend to perform the speed test -as least- twice and from the actual...
rating 17 Mar, 2021 Comments: 0
OUC: 3 Way Conference / Add a caller
A 3 Way conference / add a caller is the ability to add another caller to the ongoing. 1. During an active call press the Add Call Button 2. The Keypad will appear. 3. Key in the...
rating 29 Dec, 2021 Comments: 0
Firewall Setting & Ports required to use voice for AstiosUC (AUC) Softphone (Back-Office)
To seamlessly use the AstiosUC (AUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s). 1) Ensure ALG SIP on firewall, router,...
rating 09 Dec, 2021 Comments: 0
Concurrency Call Rate Estimation
The concurrency rate refers to the number of simulation calls at any given time. This rate can vary based on the type of business operation you conduct. For example if you run a high call-volume...
rating 13 Feb, 2021 Comments: 0
How to select the right Netgate Appliance
We are more and more enquiries now on Netgate products. To help on choosing the right Netgate pfSense device please refer to the Netgate Blog "Choosing the Right Netgate Appliance"
rating 14 Jul, 2022 Comments: 0
Google Drive: Add Shared Folder to File Explorer / Finder as a Folder not Shortcut.
How to add a folder shared with you in your Google Drive not just as a shortcut but a (regular) Folder which can then be accessed (and worked with) within any File Explorer / Finder. Use...
rating 28 Jul, 2021 Comments: 0
OUC Address book entries are not displayed proper / alphabetically
Your (various) address book entries are not shown properly / alphabetically (see screenshot example) Set you contact sort order. Goto Settings Preferences Look for "Contact Sort Order" ...
rating 29 Dec, 2021 Comments: 0


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