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Call Forwarding / Follow Me / FMFMM
Managing call forwarding / follow me and routing This article focuses solely on the specific settings that require modification. All other configuration settings are presumed to remain at their...
03 Dec, 2024
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Step-by-step guide to set up Google Authenticator for ORENcloud Hosted Cloud IPPBX’s two-factor authentication
Starting 1 December 2024, ORENcloud will enforce two-way authentication for accessing the Tenant Admin Portal. Here’s a step-by-step guide to set up Google Authenticator for ORENcloud Hosted Cloud...
21 Nov, 2024
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Alcatel Lucent H3G End User Manual
Click here to download the Alcatel Lucent H3G End User Manual.
08 Nov, 2024
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How-to Create monthly CDR report on BTEL
This article describes how-to create a (new) monthly comprehensive report that will be send out to you via email every 1st of the month at 00:01. Screenshots are provided at the end of this...
07 Nov, 2024
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Firewall Setting & Ports required to use voice for ORENcloud UC (OUC) Softphone Desktop and Mobile (Back-Office)
To seamlessly use the ORENcloud (OUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s). 1) Ensure ALG SIP on firewall, router,...
17 Oct, 2024
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Internet Bandwidth Speed and Quality test.
Internet Bandwidth Speed and Quality Test This test will show the Ping, Jitter and Download and Upload speed in Mbps. We recommend to perform the speed test -as least- twice and from the actual...
16 Oct, 2024
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How to configure Fanvil IP-Phone to BTEL2.0 using TLS (to work aside OUC)
This document describes how to configure an Fanvil IP-Phone to connect to BTEL2.0 (to work aside OUC as well) In this document we will use a Fanvil 123 and extension 1001 from Tenant TEST but...
12 Jun, 2024
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Steps to Approve the OMNI App for Microsoft 365 Organization
Global Admin Approval Required: Ensure that a global administrator in the M365 organization is performing the following steps. Find the OMNI App in the Enterprise Applications: Sign in...
28 May, 2024
Important information about OMNI
Important information about OMNI OMNI connects to various providers like Facebook, Instagram, Twitter, Line, Twilio, 360Dialog, Slack and many more. OMNI depends on these amazing providers to...
13 May, 2024
How to rerate / recalculate rated calls
This article describes on how-to rerate / recalculate already rated calls, e.g. in the rate plan the amount was incorrect, made calls were rated with the wrong rate and not, after correcting the...
02 Apr, 2024
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Setup your WhatsApp channel with WhatsApp Cloud API
OMNI supports the official WhatsApp Business API. You can connect the phone number and start managing your WhatsApp customer queries from OMNI. Follow the steps given below to enable your WhatsApp...
27 Mar, 2024
Dialler CC Access to Mailbox
Login as Supervisor Open Report "Real-Time Main Report" 3. Open the Webphone by clicking the link (in order to receive the call) The Webphone will be shown and you are ready to...
20 Mar, 2024
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Dialler CC Listen to Call Recording(s)
This article has 2 parts, part 1: You know which Agent handled the particular call you want to listen to. And part 2: Identify which agent handled the call you want to listen to. Part1: Listen to...
20 Mar, 2024
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Dialler Manual.
OCDialler manuals come in two types Manager - For backend system admins, supervisors and full admins of the system Download it here. Agent - For everyday agent and supervisor use. This is...
20 Mar, 2024
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Custom Attributes
Custom Attributes OMNI supports custom attributes other than standard data attributes (a default set of data about your conversations/contacts like Name, Email, Location, etc.). A custom...
13 Mar, 2024
WhatsApp With Cloud API
How to configure WhatsApp Cloud Prerequisites Important notes You must have a Business Profile associated to your account and setup MFA with that admin account managing your business profile. ...
12 Mar, 2024
WhatsApp With 360Dialog
360Dialog With OMNI Set your WhatsApp number with 360Dialog Step 1: Click on this onboard link to sign up for 360Dialog account. Do not directly sign up with 360Dialog. If you sign up directly,...
05 Mar, 2024
User Settings
To view and/or change any of your user settings click the link Settings at the top left. LEGEND; SETTINGS Your Name DO NOT CHANGE!. Company Your Company Name, E.g. Orencloud...
01 Mar, 2024
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Outbox
All actively sending faxes as well as faxes set with a time-delay are shown here together with some additional technical information. After the fax has been sent out it will be moved to the archive.
01 Mar, 2024
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Archive
LEGEND; ARCHIVE OPTIONS Company search: Not commonly used!, Key in the company number to filter queries to only faxes from/to that particular number. Company list: Not commonly...
01 Mar, 2024
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Send Fax
To send faxes click on the Send Fax ICON on the TOP NAVIGATION BAR. LEGEND; FAX SEND STANDARD OPTIONS Key in the fax number in the following formats, e.g. 0380717307 (Fax number...
01 Mar, 2024
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- Forgot Password
If you forgot your password click on the “lost your password?†link located on the LOGIN page, this will bring you to the “Lost your Password?†page. Key in the e-mail address that is used...
01 Mar, 2024
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Welcome Page (Inbox)
After login to the MyFax portal you enter the Welcome Page a.k.a. Inbox. The Welcome Page / Inbox is split into 2 parts, on top is the TOP NAVIGATION BAR and below the MYFAX INBOX showing all...
01 Mar, 2024
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How to configure Alcatel Lucent H3G IP-Phone to BTEL2.0 using TLS (to work aside OUC)
This document describes how to configure an Alcatel Lucent (AL) H3G IP-Phone to connect to BTEL2.0 (to work aside OUC as well) In this document we will use a AL H3G and extension 1001-TEST from...
02 Feb, 2024
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OUC Security Warning, certificate for domain <domain>.oren.cloud is not valid or has expired
If you get prompted with the Security Warning - The certificate for domain <domain>.oren.cloud is not valid or has expired tap Trust
02 Nov, 2023
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