Knowledge For All

Search Help

apple banana
Find rows that contain at least one of the two words.

+apple +juice
Find rows that contain both words.

+apple macintosh
Find rows that contain the word 'apple', but rank rows higher if they also contain 'macintosh'.

+apple -macintosh
Find rows that contain the word 'apple' but not 'macintosh'.

+apple ~macintosh
Find rows that contain the word 'apple', but if the row also contains the word 'macintosh', rate it lower than if row does not. This is "softer" than a search for '+apple -macintosh', for which the presence of 'macintosh' causes the row not to be returned at all.

+apple +(>turnover <strudel)
Find rows that contain the words 'apple' and 'turnover', or 'apple' and 'strudel' (in any order), but rank 'apple turnover' higher than 'apple strudel'.

Find rows that contain words such as 'apple', 'apples', 'applesauce', or 'applet'.

"some words"
Find rows that contain the exact phrase 'some words' (for example, rows that contain 'some words of wisdom' but not "some noise words").

Welcome to Astiostech and Orencloud Knowledge Base.
02 Feb, 2021
Dear Sir or Madam, Welcome to Astiostech and Orencloud Knowledge base. Over the following weeks, the Knowledge Base (KB) will be populated with all kind of relevant information. Do have a...

Featured Articles
Most Viewed
ORENCloud AstiosUC post login checklist
Manual verification of AstiosUC settings This guide helps you setup AstiosUC should there be an issue pulling these settings from the provisioning system. This can sometimes happen when the version...
rating 22 Jun, 2021 Comments: 0
Firewall ports required to use voice and data on OCCP / OMRP (Call Centre Related)
OCCP & OMRP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers...
rating 29 Oct, 2021 Comments: 0
ALG SIP on firewall, router, etc.
If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level. To solve this issue;- Login to your...
rating 18 Oct, 2021 Comments: 0
This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...
rating 28 May, 2021 Comments: 0
WebRTC (Client-less) Phone Test
To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests. If any of the test fail please inform...
rating 09 Feb, 2021 Comments: 0

Recent Articles
Firewall Setting & Ports required to use voice for AstiosUC (AUC) Softphone (Back-Office)
To seamlessly use the AstiosUC (AUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s). 1) Ensure ALG SIP on firewall, router,...
rating 09 Dec, 2021 Comments: 0
Conversation Workflows
Conversation Workflow The customer initiates a conversation from the website front end - through the widget. For example: Customer types in 'Help' Automated response set in channel...
rating 09 Dec, 2021 Comments: 0
Configure your profile
Update your profile This section will help you to update your agent profile on OMNI. The updated information will be used on the dashboard, live-chat widget, and in all external communication...
rating 08 Dec, 2021 Comments: 0
Command Bar - Efficient usage
Commandbar OMNI's command bar will help you navigate more seamlessly around OMNI dashboard and optimize you workflow with a new host of commands starting with a single shortcut - ⌘ + K on macOS...
rating 08 Dec, 2021 Comments: 0
Keyboard Shortcuts
Keyboard Shortcuts OMNI has several keyboard shortcuts that perform operations that help you to navigate through the different dashboards and make some actions more efficient with the help of the...
rating 08 Dec, 2021 Comments: 0