News
Welcome to Astiostech and Orencloud Knowledge Base.
02 Feb, 2021
Dear Sir or Madam, Welcome to Astiostech and Orencloud Knowledge base. Over the following weeks, the Knowledge Base (KB) will be populated with all kind of relevant information. Do have a...
Featured Articles Most Viewed
Firewall ports required to use voice and data on OCCP / OMRP (Call Centre Related)
OCCP & OMRP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers...
![]()
WebRTC (Client-less) Phone Test
To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests. If any of the test fail please inform...
![]()
ALG SIP on firewall, router, etc.
If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level. To solve this issue;- Login to your...
![]()
OUC: How to Blind / Unattended Transfer
A blind / unattended transfer is a transfer without checking if the receiving party wants or can take the call. 1. During an active call press the Transfer Button 2. The Keypad will...
![]()
OUC: How to Attended Transfer
An attended transfer is a transfer whereby you ask the receiving party if they want to take the call, the original caller will be put On Hold while you call and check with the receiving party. 1....
![]()
READ ME.
This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...
![]() Recent Articles
OUC Security Warning, certificate for domain <domain>.oren.cloud is not valid or has expired
If you get prompted with the Security Warning - The certificate for domain <domain>.oren.cloud is not valid or has expired tap Trust
![]()
How-to Create monthly CDR report on BTEL
This article describes how-to create a (new) monthly comprehensive report that will be send out to you via email every 1st of the month at 00:01. Screenshots are provided at the end of this...
![]()
How-to run an ad-hoc CDR report on BTEL
This article describes how-to run an ad-hoc (monthly) report on an existing report, in this example we will run the "Orencloud Monthly Report", if you do not have an configured report you can refer...
![]()
Dialer CC Access to Mailbox
Login as Supervisor Open Report "Real-Time Main Report" 3. Open the Webphone by clicking the link (in order to receive the call) The Webphone will be shown and you are ready to...
![]()
How to configure Grandstream IP-Phone to BTEL2.0 using TLS (to work aside OUC)
This document describes how to configure an Grandstream IP-Phone to connect to BTEL2.0 (to work aside OUC as well) In this document we will use a Grandstream GXP1628 T31P and extension 1001-TEST...
![]()
Dialler Manual.
This dialler manual works for the most version of OC dialer. Click on this link to view/download.
![]() |
Powered by KBPublisher (Knowledge base software)