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Welcome to Astiostech and Orencloud Knowledge Base.
02 Feb, 2021
Dear Sir or Madam, Welcome to Astiostech and Orencloud Knowledge base. Over the following weeks, the Knowledge Base (KB) will be populated with all kind of relevant information. Do have a...
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Firewall ports required to use voice and data on OCCP / OMRP (Call Centre Related)
OCCP & OMRP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers...
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ALG SIP on firewall, router, etc.
If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level. To solve this issue;- Login to your...
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WebRTC (Client-less) Phone Test
To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests. If any of the test fail please inform...
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READ ME.
This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...
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OUC: How to Blind / Unattended Transfer
A blind / unattended transfer is a transfer without checking if the receiving party wants or can take the call. 1. During an active call press the Transfer Button 2. The Keypad will...
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OUC: How to Attended Transfer
An attended transfer is a transfer whereby you ask the receiving party if they want to take the call, the original caller will be put On Hold while you call and check with the receiving party. 1....
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OUC: Faint Static / Crackling sound during call.
Symptoms: During a call while you or your callee is talking you hear a faint static / crackling sound. Solution: disabling incoming noise suppression. Steps: Goto Settings > Preferences >...
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Akuvox SP-R50(P) End User Manual
Click here to download the Akuvox SP-R50(P) End User Manual.
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vTech VSP16A End User Manual
Click here to download the vTech VSP16A End User Manual.
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Yealink T31(P) End User Manual
Click here to download the Yealink T31(P) End User Manual.
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Yealink T20(P) End User Manual
Click here to download the Yealink T20(P) End User Manual.
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Website Live-chat
Inbox for a Website Here is an example of how to add an Inbox for a Website. Click on Website Button. Field Name Value Remarks Website Name Enter Name of your Website ...
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