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Welcome to Astiostech and Orencloud Knowledge Base.
02 Feb, 2021
Dear Sir or Madam, Welcome to Astiostech and Orencloud Knowledge base. Over the following weeks, the Knowledge Base (KB) will be populated with all kind of relevant information. Do have a...
Featured Articles Most Viewed
Firewall ports required to use voice and data on OCCP / OMRP (Call Centre Related)
OCCP & OMRP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers...
31 May, 2023
Comments: 0
WebRTC (Client-less) Phone Test
To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests. If any of the test fail please inform...
09 Feb, 2021
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Important information about OMNI
Important information about OMNI OMNI connects to various providers like Facebook, Instagram, Twitter, Line, Twilio, 360Dialog, Slack and many more. OMNI depends on these amazing providers to...
13 May, 2024
ALG SIP on firewall, router, etc.
If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level. To solve this issue;- Login to your...
18 Oct, 2021
Comments: 0
OUC: How to Attended Transfer
An attended transfer is a transfer whereby you ask the receiving party if they want to take the call, the original caller will be put On Hold while you call and check with the receiving party. 1....
29 Dec, 2021
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Dialler CC Listen to Call Recording(s)
This article has 2 parts, part 1: You know which Agent handled the particular call you want to listen to. And part 2: Identify which agent handled the call you want to listen to. Part1: Listen to...
20 Mar, 2024
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Recent Articles
How to configure Yealink IP-Phone to BTEL2.0 using TLS (to work aside OUC)
This document describes how to configure an Yealink IP-Phone to connect to BTEL2.0 (to work aside OUC as well) In this document we will use a Yealink T31P and extension 1001-TEST from customer...
22 May, 2025
Comments: 0
BTEL Voicemail email keeps prompting "This field is required"
Issue: When configuring or modifying any end-user voicemail settings, the system displays a “This field is required” error—even when the Attach message option is set to No. Reason: This behavior...
13 May, 2025
Comments: 0
Line
OMNI LINE Integration Setup (User Guide) 1. Overview This guide explains how to connect your LINE Messaging API channel to OMNI so that messages sent by customers on LINE appear in your OMNI...
22 Apr, 2025
OUC Desktop Error "No network connection" during start of Desktop OUC Application
When you start ORENcloud OUC Desktop, 1st time or after an logout, and you get the error "No network connection" (screenshot below), please ensure that the IP's and Ports are not blocked on your...
09 Apr, 2025
Comments: 0
Firewall Setting & Ports required to use voice for ORENcloud UC (OUC) Softphone Desktop and Mobile (Back-Office)
To seamlessly use the ORENcloud (OUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s). 1) Ensure ALG SIP on firewall, router,...
09 Apr, 2025
Comments: 0
Internet Bandwidth Speed and Quality test (Latency)
Internet Bandwidth Speed and Quality Test This test will show the Ping, Jitter and Download and Upload speed in Mbps. We recommend to perform the speed test -as least- twice and from the actual...
26 Mar, 2025
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