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Welcome to Astiostech and Orencloud Knowledge Base.
02 Feb, 2021
Dear Sir or Madam, Welcome to Astiostech and Orencloud Knowledge base. Over the following weeks, the Knowledge Base (KB) will be populated with all kind of relevant information. Do have a...
Featured Articles Most Viewed
Firewall ports required to use voice and data on OCCP / OMRP (Call Centre Related)
OCCP & OMRP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers...
31 May, 2023
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WebRTC (Client-less) Phone Test
To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests. If any of the test fail please inform...
09 Feb, 2021
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ALG SIP on firewall, router, etc.
If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level. To solve this issue;- Login to your...
18 Oct, 2021
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OUC: How to Blind / Unattended Transfer
A blind / unattended transfer is a transfer without checking if the receiving party wants or can take the call. 1. During an active call press the Transfer Button 2. The Keypad will...
29 Dec, 2021
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UCP This site can't be reached - URL changed from https to http
Symptom: When click on the URL link in the UCP welcome email the website is not reachable "This site can't be reached" (see screenshot below) Issue: the UCP module in FreePBX likely has been...
25 Mar, 2022
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OUC: How to Attended Transfer
An attended transfer is a transfer whereby you ask the receiving party if they want to take the call, the original caller will be put On Hold while you call and check with the receiving party. 1....
29 Dec, 2021
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Recent Articles
Custom Attributes
Custom Attributes OMNI supports custom attributes other than standard data attributes (a default set of data about your conversations/contacts like Name, Email, Location, etc.). A custom...
13 Mar, 2024
WhatsApp With Cloud API
How to configure WhatsApp Cloud Prerequisites Important notes You must have a Business Profile associated to your account and setup MFA with that admin account managing your business profile. ...
12 Mar, 2024
WhatsApp With 360Dialog
360Dialog With OMNI Set your WhatsApp number with 360Dialog Step 1: Click on this onboard link to sign up for 360Dialog account. Do not directly sign up with 360Dialog. If you sign up directly,...
05 Mar, 2024
User Settings
To view and/or change any of your user settings click the link Settings at the top left. LEGEND; SETTINGS Your Name DO NOT CHANGE!. Company Your Company Name, E.g. Orencloud...
01 Mar, 2024
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Outbox
All actively sending faxes as well as faxes set with a time-delay are shown here together with some additional technical information. After the fax has been sent out it will be moved to the archive.
01 Mar, 2024
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Archive
LEGEND; ARCHIVE OPTIONS Company search: Not commonly used!, Key in the company number to filter queries to only faxes from/to that particular number. Company list: Not commonly...
01 Mar, 2024
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