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Welcome to Astiostech and Orencloud Knowledge Base.
02 Feb, 2021
Dear Sir or Madam, Welcome to Astiostech and Orencloud Knowledge base. Over the following weeks, the Knowledge Base (KB) will be populated with all kind of relevant information. Do have a...
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ORENCloud AstiosUC post login checklist
Manual verification of AstiosUC settings This guide helps you setup AstiosUC should there be an issue pulling these settings from the provisioning system. This can sometimes happen when the version...
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Firewall ports required to use voice and data on OCCP / OMRP (Call Centre Related)
OCCP & OMRP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers...
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ALG SIP on firewall, router, etc.
If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level. To solve this issue;- Login to your...
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WebRTC (Client-less) Phone Test
To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests. If any of the test fail please inform...
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READ ME.
This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...
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UCP This site can't be reached - URL changed from https to http
Symptom: When click on the URL link in the UCP welcome email the website is not reachable "This site can't be reached" (see screenshot below) Issue: the UCP module in FreePBX likely has been...
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OUC: Faint Static / Crackling sound during call.
Symptoms: During a call while you or your callee is talking you hear a faint static / crackling sound. Solution: disabling incoming noise suppression Steps: Goto Settings > Preferences >...
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OUC Address book entries are not displayed proper / alphabetically
Your (various) address book entries are not shown properly / alphabetically (see screenshot example) Set you contact sort order. Goto Settings Preferences Look for "Contact Sort Order" ...
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OUC: 3 Way Conference / Add a caller
A 3 Way conference / add a caller is the ability to add another caller to the ongoing. 1. During an active call press the Add Call Button 2. The Keypad will appear. 3. Key in the...
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OUC: How to Attended Transfer
An attended transfer is a transfer whereby you ask the receiving party if they want to take the call, the original caller will be put On Hold while you call and check with the receiving party. 1....
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