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apple banana
Find rows that contain at least one of the two words.

+apple +juice
Find rows that contain both words.

+apple macintosh
Find rows that contain the word 'apple', but rank rows higher if they also contain 'macintosh'.

+apple -macintosh
Find rows that contain the word 'apple' but not 'macintosh'.

+apple ~macintosh
Find rows that contain the word 'apple', but if the row also contains the word 'macintosh', rate it lower than if row does not. This is "softer" than a search for '+apple -macintosh', for which the presence of 'macintosh' causes the row not to be returned at all.

+apple +(>turnover <strudel)
Find rows that contain the words 'apple' and 'turnover', or 'apple' and 'strudel' (in any order), but rank 'apple turnover' higher than 'apple strudel'.

apple*
Find rows that contain words such as 'apple', 'apples', 'applesauce', or 'applet'.

"some words"
Find rows that contain the exact phrase 'some words' (for example, rows that contain 'some words of wisdom' but not "some noise words").

News
Welcome to Astiostech and Orencloud Knowledge Base.
02 Feb, 2021
Dear Sir or Madam, Welcome to Astiostech and Orencloud Knowledge base. Over the following weeks, the Knowledge Base (KB) will be populated with all kind of relevant information. Do have a...

Featured Articles
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Firewall ports required to use voice and data on OCCP / OMRP (Call Centre Related)
OCCP & OMRP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers...
rating 31 May, 2023 Comments: 0
WebRTC (Client-less) Phone Test
To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests. If any of the test fail please inform...
rating 09 Feb, 2021 Comments: 0
ALG SIP on firewall, router, etc.
If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level. To solve this issue;- Login to your...
rating 18 Oct, 2021 Comments: 0
Important information about OMNI
Important information about OMNI OMNI connects to various providers like Facebook, Instagram, Twitter, Line, Twilio, 360Dialog, Slack and many more. OMNI depends on these amazing providers to...
rating 13 May, 2024
OUC: How to Attended Transfer
An attended transfer is a transfer whereby you ask the receiving party if they want to take the call, the original caller will be put On Hold while you call and check with the receiving party. 1....
rating 29 Dec, 2021 Comments: 0
Dialler CC Listen to Call Recording(s)
This article has 2 parts, part 1: You know which Agent handled the particular call you want to listen to. And part 2: Identify which agent handled the call you want to listen to. Part1: Listen to...
rating 20 Mar, 2024 Comments: 0


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Alcatel Lucent H3G End User Manual
Click here to download the Alcatel Lucent H3G End User Manual.
rating 08 Nov, 2024 Comments: 0
How-to Create monthly CDR report on BTEL
This article describes how-to create a (new) monthly comprehensive report that will be send out to you via email every 1st of the month at 00:01. Screenshots are provided at the end of this...
rating 07 Nov, 2024 Comments: 0
Firewall Setting & Ports required to use voice for ORENcloud UC (OUC) Softphone Desktop and Mobile (Back-Office)
To seamlessly use the ORENcloud (OUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s). 1) Ensure ALG SIP on firewall, router,...
rating 17 Oct, 2024 Comments: 0
Internet Bandwidth Speed and Quality test.
Internet Bandwidth Speed and Quality Test This test will show the Ping, Jitter and Download and Upload speed in Mbps. We recommend to perform the speed test -as least- twice and from the actual...
rating 16 Oct, 2024 Comments: 0
How to configure Fanvil IP-Phone to BTEL2.0 using TLS (to work aside OUC)
This document describes how to configure an Fanvil IP-Phone to connect to BTEL2.0 (to work aside OUC as well) In this document we will use a Fanvil 123 and extension 1001 from Tenant TEST but...
rating 12 Jun, 2024 Comments: 0
Steps to Approve the OMNI App for Microsoft 365 Organization
Global Admin Approval Required: Ensure that a global administrator in the M365 organization is performing the following steps. Find the OMNI App in the Enterprise Applications: Sign in...
rating 28 May, 2024



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