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        Welcome to Astiostech and Orencloud Knowledge Base.
         
02 Feb, 2021 
         Dear Sir or Madam,   Welcome to Astiostech and Orencloud Knowledge base.   Over the following weeks, the Knowledge Base (KB) will be populated with all kind of relevant information.   Do have a... 
    Featured Articles Most Viewed 
    	 
        Firewall ports required to use voice and data on OCCP / OMRP (Call Centre Related)
         
     OCCP & OMRP requires several ports to be opened outbound to our server(s).   Depending on which server you are on, the firewall rule assumed here is   Source = You   Destination = OC Servers... 
     
        
        
        15 Aug, 2025
        
        
        
        Comments: 0
        
    
    	 
        WebRTC (Client-less) Phone Test
         
     To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests.   If any of the test fail please inform... 
     
        
        
        09 Feb, 2021
        
        
        
        Comments: 0
        
    
    	 
        Important information about OMNI
         
    Important information about OMNI   OMNI connects to various providers like Facebook, Instagram, Twitter, Line, Twilio, 360Dialog, Slack and many more. OMNI depends on these amazing providers to... 
     
        
        
        13 May, 2024
        
        
        
    
    	 
        ALG SIP on firewall, router, etc.
         
     If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level.   To solve this issue;-    Login to your... 
     
        
        
        18 Oct, 2021
        
        
        
        Comments: 0
        
    
    	 
        OUC: How to Attended Transfer
         
     An attended transfer is a transfer whereby you ask the receiving party if they want to take the call, the original caller will be put On Hold while you call and check with the receiving party.   1.... 
     
        
        
        29 Dec, 2021
        
        
        
        Comments: 0
        
    
    	 
        Dialler CC Listen to Call Recording(s)
         
    This article has 2 parts, part 1: You know which Agent handled the particular call you want to listen to. And part 2: Identify which agent handled the call you want to listen to.  Part1: Listen to... 
     
        
        
        20 Mar, 2024
        
        
        
        Comments: 0
        
    Recent Articles 
    	 
        Internet Bandwidth Speed and Quality test (Latency)
         
     Internet Bandwidth Speed and Quality Test   This test will show the Ping, Jitter and Download and Upload speed in Mbps.   We recommend to perform the speed test -as least- twice and from the actual... 
     
        
        
        24 Sep, 2025
        
        
        
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        GrandStream GXP16XX End User Manual
         
     Click here to download the Grandstream GXP16XX End User Manual.  
     
        
        
        23 Aug, 2025
        
        
        
        Comments: 0
        
    
    	 
        Firewall ports required to use voice and data on OCCP / OMRP (Call Centre Related)
         
     OCCP & OMRP requires several ports to be opened outbound to our server(s).   Depending on which server you are on, the firewall rule assumed here is   Source = You   Destination = OC Servers... 
     
        
        
        15 Aug, 2025
        
        
        
        Comments: 0
        
    
    	 
        Firewall Setting & Ports required to use voice for ORENcloud UC (OUC) Softphone Desktop and Mobile (Back-Office)
         
     To seamlessly use the ORENcloud (OUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s).   1) Ensure ALG SIP on firewall, router,... 
     
        
        
        15 Aug, 2025
        
        
        
        Comments: 0
        
    
    	 
        Firewall ports required to use voice and data on OCDial (Call Centre Related)
         
     OCDial requires several ports to be opened outbound to our server(s).   Depending on which server you are on, the firewall rule assumed here is   Source = You   Destination = OC Servers (Check your... 
     
        
        
        15 Aug, 2025
        
        
        
        Comments: 0
        
    
    	 
        How-to Create monthly CDR report on BTEL
         
     This article describes how-to create a (new) monthly comprehensive report that will be send out to you via email every 1st of the month at 00:01.   Screenshots are provided at the end of this... 
     
        
        
        15 Jul, 2025
        
        
        
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