In this section, OMNI has Dialogflow application already collaborated. This helps in creating automated responses in your conversation window. Let the bot handle the queries before handing them off to a customer service agent.

Click on 'Settings' on OMNI Dashboard Home Screen. Next, click on 'Applications' on left side Menu bar.

The Application screen opens up. Click on Configure button against Dialogflow. The below window opens up.

Click on add a new hook button on the right hand top side of the screen. A new screen opens up where you can enter the Dialog flow ID and Key file that you already have registered.