Website Live-chat
Inbox for a Website Here is an example of how to add an Inbox for a Website. Click on Website Button. Field Name Value Remarks Website Name Enter Name of your Website ...
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Facebook Messenger
How to create Facebook channel Prerequisites You need to have admin access to your Facebook Business Page that has a minimum of an alias/page name You need to allow OMNI's App to gain access...
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Instagram Business
How to create an Instagram channel Prerequisites Make sure you have an Instagram Business account. This link below would help to set up a business account. See...
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Twitter Professional
How to create Twitter channel Step 1. Click on "Add Inbox" button from Settings > Inboxes page. Step 2. Click on "Twitter" icon. Step 3. Click on "Sign in with Twitter" button. ...
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Email
How to create Email channel Step 1. Click on "Add Inbox" button from Settings > Inboxes page. Then click on Email icon. Step 2. Enter channel name, email and click on "Create Email...
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Telegram
How to create a Telegram channel Step 1. Go to "Settings" page by clicking the settings icon in the left sidebar. Step 2. Select "Inboxes" from left side panel and Click on "Add Inbox"...
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WhatsApp With Cloud API
How to configure WhatsApp Cloud Prerequisites Important notes You must have a Business Profile associated to your account and setup MFA with that admin account managing your business profile. ...
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WhatsApp With 360Dialog
360Dialog With OMNI Set your WhatsApp number with 360Dialog Step 1: Click on this onboard link to sign up for 360Dialog account. Do not directly sign up with 360Dialog. If you sign up directly,...
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Steps to Approve the OMNI App for Microsoft 365 Organization
Global Admin Approval Required: Ensure that a global administrator in the M365 organization is performing the following steps. Find the OMNI App in the Enterprise Applications: Sign in...
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