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OUC: How to Attended Transfer

Article ID: 139
Last updated: 29 Dec, 2021

An attended transfer is a transfer whereby you ask the receiving party if they want to take the call, the original caller will be put On Hold while you call and check with the receiving party.

1. During an active call press the Att Transfer Button

OUC Att Transfer

2. The Keypad will appear.

OUC Transfer Keypad

3. Key in the number you want to attend transfer the call to and press the dial button -or- select a number from your Contacts and tap/click the number.
    TIP: If you want to cancel the transfer at this point tab on the top green "Dial to Transfer" and you will get the caller back. 

OUC Transfer Call

4. The Attended Transfer Call screen will appear and you are now talking to the Receiving Party

if YES the receiving party is OK to receive the call press the "Transfer" button and the call is transferred.

OUC Att Transfer YN

If NO the receiving party does not want the call press "Cancel", if the receiving party did not hang up (yet) you can hangup the call and press the "Hold" to take back the original caller.

OUC Att Transfer No OUC Att Transfer Off Hold

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Article ID: 139
Last updated: 29 Dec, 2021
Revision: 1
Views: 478
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