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READ ME.
This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...
09 Dec, 2021
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Make Call, manually with CALL Icon
This button is used to make an internal call, for example, Click the Extension/Agent you want to call, it will then highlighted BLUE and you click the dial button ...
05 Apr, 2023
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Blind / Cold transfer to Internal Extension
A Blind / Cold transfer will forward the caller to the selected Extension / Agent without any confirmation or interaction, once you press Blind transfer your extension will become available again for...
26 Jun, 2023
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Attended / Warm transfer to Internal Extension
A Attended / Warm transfer you do if you want to verify / discuss with the selected destination before transferring the caller, while you verify with the attended destination the caller will be put...
05 Apr, 2023
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Attended / Warm transfer to External Number
A Attended / Warm transfer you do if you want to verify / discuss with the selected destination before transferring the caller, while you verify with the attended destination the caller will be put...
17 Jun, 2022
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Transfer to Mailbox
Important note: Unless you are certain you want to execute this action do not use it, if by accident you click this button the caller will be transferred back to his origin e.g. back to IVR. A...
05 Apr, 2023
Comments: 0
Pickup Incoming Call
To Answer the call press the (green) Answer button. Pickup Call when using Softphone such as AstiosUC, Zoiper, Linphone or other softphone Pickup Call when using the...
01 Dec, 2021
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Call Hangup
Use this option to hangup a call, For example, you see agent 8115 is on the phone and want to disconnect that call, click the agent extension, which then will be highlighted in blue and click the...
01 Dec, 2021
Comments: 0
Types and description Pause / Aux Codes
There are 6 Pause / AUX code, these are;- Note: Unless specifically configured to your setup these pause codes are for report purposes only and will not prevent the phone from receiving calls. ...
05 Apr, 2023
Comments: 0
Blind / Cold transfer to External Extension
A Blind / Cold transfer will forward the caller to the selected External Number without any confirmation or interaction, once you press Blind transfer your extension will become available again for...
26 Jun, 2023
Comments: 0
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