Blind / Cold transfer to External Extension

A Blind / Cold transfer will forward the caller to the selected External Number without any confirmation or interaction, once you press Blind transfer your extension will become available again for the next caller.

  1. While on the phone with caller, Key in the Number you want to transfer to (1) e.g. 0386892800

Blind Transfer External Number

  1. Press the blind transfer button (2) on the top toolbar
  2. The call is transferred to the selected External Number


Article ID: 215
Last updated: 26 Jun, 2023
Revision: 3
OCCP Agent Portal -> Blind / Cold transfer to External Extension
https://kb.astiostech.com//blind-cold-transfer-to-external-extension_215.html