How-to UNPAUSE yourself

  1. Select from the pulldown menu option Available

Screen Shot 2017-08-01 at 12.31.09 PM.png

  1. Your Presence Icon next to your Supervisor extension will change to available.

  1. Your Status Icon in the Queue window will display the available status (green agent icon)

  1. You are now unpaused in all queues.

Note: You can not pause yourself in individual queues, pauses are call centre wide.
 



Article ID: 20
Last updated: 10 Feb, 2021
Revision: 1
OCCP Agent Portal -> How-to UNPAUSE yourself
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