Manual Logout to Queues

  1. Click on the presence icon next to your Supervisor extension 

  1. A pull-down menu will appear and select the Remove from <your queue> e.g. OC-DEMO-EN

Screen Shot 2017-08-01 at 11.57.32 AM.png

  1. Repeat this step for all queues you want to logout from.
  2. After Logout from your queues your will no longer see yourself in the Queues 

Screen Shot 2017-08-01 at 12.01.03 PM.png

  1. Agent is logout from All queues

Article ID: 17
Last updated: 10 Feb, 2021
Revision: 1
OCCP Agent Portal -> Manual Logout to Queues
https://kb.astiostech.com//manual-logout-to-queues_17.html