- Login as Supervisor
- Open Report "Real-Time Main Report"
![ViCi Real Time Main Report](/kb_upload/image/ViCi%20Real%20Time%20Main%20Report%20VM.png)
3. Open the Webphone by clicking the link (in order to receive the call)
![Open WebRTC Phone](/kb_upload/image/ViCi%20Open%20WebRTC%20Phone.png)
- The Webphone will be shown and you are ready to monitor.
![WebRTC phone](/kb_upload/image/ViCi%20WebRTC%20Phone.png)
How to Access Voicemail Box
- Enter *97 using the dialpad of webphone and press Dial Button
![WebRTC Phone 97](/kb_upload/image/ViCi%20WebRTC%20Phone%2097.png)
- Follow the Voice instruction to login to mailbox :
- Enter Mailbox ID (0,1,2,3...) and press #
- Enter mailbox password and press #
- Follow the voice instruction to enter New voicemails Folder and listen
- press 1 to listen to new voicemails.
- press 6 to listen next message
- press 7 to delete this message
- Hangup the call by pressing the #
- To hide the Webphone click on the "- Webphone link"