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Introduction

Article ID: 155
Last updated: 18 Sep, 2022

Welcome to OMNI

OMNI is a customer engagement suite built as an alternative to Intercom, Zendesk & Salesforce Service Cloud. OMNI is designed not only for a great customer experience but also to increase your support team's productivity and provide them with actionable data. OMNI integrates with multiple conversation channels like website live-chat, email, Facebook page, Twitter handle, WhatsApp, etc. It displays conversation from different channels, thereby building a single view of the customer and helps in reducing the time required to switch between the tools. 

This user guide includes a description of the features and capabilities, modes of operation, and step-by-step procedures for the OMNI platform access and use.

OMNI is built on various amazing open source products and backend tools integrated with global providers like CloudFlare, AWS, DigitalOcean and Postmark.

Compatibility and Requirements

Web dashboard and the live-chat widget works with most of the modern web browsers. To see the support browser versions, see the table below.

Browser Minimum version
Mozilla Firefox 52
Google Chrome 57
Chromium 57
Apple Safari 14.1
Microsoft Edge 16

Important information about OMNI

OMNI connects to various providers like Facebook, Instagram, Twitter, Line, Twilio, 360Dialog, Slack and many more. OMNI depends on these amazing providers to provide the interconnect between their platform and OMNI. We strive to achieve highest availability for your continued business chat operations, however, OMNI depends on these platforms to operate properly. 

You can check the statuses of these platforms here

Platform Service check URL

Facebook/META (includes Instagram and

WhatsApp Cloud)

https://metastatus.com/
Twitter  https://api.twitterstat.us/
Slack https://status.slack.com/
Line https://api.line-status.info/
Telegram https://twitter.com/telegram
360Dialog - WhatsApp Business https://status.360dialog.com/
Twilio - WhatsApp Business + SMS https://status.twilio.com/
OMNI status https://www.orencloud.com/status/

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Article ID: 155
Last updated: 18 Sep, 2022
Revision: 6
Views: 57


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