OCCP & OMRP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers...

To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests. If any of the test fail please inform...

An attended transfer is a transfer whereby you ask the receiving party if they want to take the call, the original caller will be put On Hold while you call and check with the receiving party. 1....

If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level. To solve this issue;- Login to your...

A blind / unattended transfer is a transfer without checking if the receiving party wants or can take the call. 1. During an active call press the Transfer Button 2. The Keypad will...

Symptom: When click on the URL link in the UCP welcome email the website is not reachable "This site can't be reached" (see screenshot below) Issue: the UCP module in FreePBX likely has been...

ORENcloudUC is available on the following mobile platforms; Apple iOS 14.0 and up (ARM v7, ARM64) Google Android 6 and up (ARM v7, ARM 64, x86, x86-64) ORENcloudUC is available on the...

To seamlessly use the ORENcloud (OUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s). 1) Ensure ALG SIP on firewall, router,...

This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...

This document describes how to configure an Yealink IP-Phone to connect to BTEL2.0 (to work aside OUC as well) In this document we will use a Yealink T31P and extension 1001-TEST from customer...

VoIP (Voice over IP) uses Codecs to transmit the voice packets between Sender (Caller) and Receiver (Callee). A Codec handles several things whereby 1) The bandwidth usage, 2) compression rate and...

Internet Bandwidth Speed and Quality Test This test will show the Ping, Jitter and Download and Upload speed in Mbps. We recommend to perform the speed test -as least- twice and from the actual...

OMNI supports the official WhatsApp Business API. You can connect the phone number and start managing your WhatsApp customer queries from OMNI. Follow the steps given below to enable your WhatsApp...

This article describes on how-to rerate / recalculate already rated calls, e.g. in the rate plan the amount was incorrect, made calls were rated with the wrong rate and not, after correcting the...

A 3 Way conference / add a caller is the ability to add another caller to the ongoing. 1. During an active call press the Add Call Button 2. The Keypad will appear. 3. Key in the...

To seamlessly use the AstiosUC (AUC) Softphone it might require you to ensure some settings are Disabled and Ports to be opened outbound to our server(s). 1) Ensure ALG SIP on firewall, router,...

The concurrency rate refers to the number of simulation calls at any given time. This rate can vary based on the type of business operation you conduct. For example if you run a high call-volume...

We are more and more enquiries now on Netgate products. To help on choosing the right Netgate pfSense device please refer to the Netgate Blog "Choosing the Right Netgate Appliance"

How to add a folder shared with you in your Google Drive not just as a shortcut but a (regular) Folder which can then be accessed (and worked with) within any File Explorer / Finder. Use...

Your (various) address book entries are not shown properly / alphabetically (see screenshot example) Set you contact sort order. Goto Settings Preferences Look for "Contact Sort Order" ...

This article has 2 parts, part 1: You know which Agent handled the particular call you want to listen to. And part 2: Identify which agent handled the call you want to listen to. Part1: Listen to...

Symptoms: During a call while you or your callee is talking you hear a faint static / crackling sound. Solution: disabling incoming noise suppression. Steps: Goto Settings > Preferences >...

How to configure WhatsApp Cloud Prerequisites Important notes You must have a Business Profile associated to your account and setup MFA with that admin account managing your business profile. ...

Welcome to OMNI OMNI is a customer engagement suite built as an alternative to Intercom, Zendesk & Salesforce Service Cloud. OMNI is designed not only for a great customer experience but also to...

How to create Facebook channel Prerequisites You need to have admin access to your Facebook Business Page that has a minimum of an alias/page name You need to allow OMNI's App to gain access...