Knowledge For All
Most Viewed
Firewall ports required to use voice and data on OCCP
OCCP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers (Check your...
rating 28 Mar, 2021 Comments: 0
ORENCloud AstiosUC post login checklist
We recommend to check and verify the following upon login. Go to settings (on iOS/Android click on gear icon) You will see your extension listed under "SIP ACCOUNTS", click on it. While leave...
rating 16 Jun, 2021 Comments: 0
WebRTC (Client-less) Phone Test
To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests. If any of the test fail please inform...
rating 09 Feb, 2021 Comments: 0
READ ME.
This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...
rating 28 May, 2021 Comments: 0
ALG SIP on firewall, router, etc.
If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level. To solve this issue;- Login to your...
rating 08 Feb, 2021 Comments: 0
Internet Bandwidth Speed and Quality test.
Internet Bandwidth Speed and Quality Test This test will show the Ping, Jitter and Download and Upload speed in Mbps. We recommend to perform the speed test -as least- twice and from the actual...
rating 17 Mar, 2021 Comments: 0
AstiosUC Login LOCKED
Your AstiosUC account will be locked if there have been to many incorrect username and password attempts within a short time. To unlock you account write to [email protected] requesting your...
rating 31 Mar, 2021 Comments: 0
AstiosUC OS Compatibility List.
AstiosUC is availabe on the following mobile platforms; Apple iOS 9 to 14 (ARM v7, ARM64) Google Android 5.1 to 11 (ARM v7, ARM 64, x86, x86-64) AstiosUC is available on the following Desktop...
rating 09 Mar, 2021 Comments: 0
OPUS VoIP Codec
VoIP (Voice over IP) uses Codecs to transmit the voice packets between Sender (Caller) and Receiver (Callee). A Codec handles several things whereby 1) The bandwidth usage, 2) compression rate and...
rating 14 Feb, 2021 Comments: 0
Forgot AstiosUC Password
To reset your AstiosUC password click/tap the forgot password link at the AstiosUC login page or visit. https://provision.orencloud.com/forgot-password And follow the instructions. Note: If...
rating 31 Mar, 2021 Comments: 0
Concurrency Call Rate Estimation
The concurrency rate refers to the number of simulation calls at any given time. This rate can vary based on the type of business operation you conduct. For example if you run a high call-volume...
rating 13 Feb, 2021 Comments: 0
Adding contact manually in AstiosUC on iOS and Android
Besides your phone contact as well as the company contact list you can also add contact manually. This is helpful if -for some reason- contacts can't be added to the company directory, for example...
rating 21 May, 2021 Comments: 0
AstiosUC MacOS Installation
Go to https://www.orencloud.com Scroll down to the bottom of the page and click on "AstiosUC MacOS" The file will auto download Once the file download is completed, click on the name of...
rating 08 Feb, 2021 Comments: 0
AstiosUC MacOS Login
Open AstiosUC Key in the login credentials provided and click "Sign In" Note: If you check the "Remember sign in information" the next time when you open the AstiosUC your login...
rating 08 Feb, 2021 Comments: 0
AstiosUC MacOS Answer Call
When a call comes in a pop-up will appear at the bottom right corner, click the green answer button to answer the call. If you don't want to answer click the orange hang-up/reject button,...
rating 08 Feb, 2021 Comments: 0
AstiosUC MacOS Logout
To Logout just exit the AstiosUC, this will log you out automatically.
rating 08 Feb, 2021 Comments: 0
rating 13 Feb, 2021 Comments: 0