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ORENCloud AstiosUC post login checklist
Manual verification of AstiosUC settings This guide helps you setup AstiosUC should there be an issue pulling these settings from the provisioning system. This can sometimes happen when the version...
rating 22 Jun, 2021 Comments: 0
Firewall ports required to use voice and data on OCCP / OMRP (Call Centre Related)
OCCP & OMRP requires several ports to be opened outbound to our server(s). Depending on which server you are on, the firewall rule assumed here is Source = You Destination = OC Servers...
rating 29 Oct, 2021 Comments: 0
READ ME.
This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...
rating 09 Dec, 2021 Comments: 0
ALG SIP on firewall, router, etc.
If you experience that when a call comes in your SIP device is not ringing this might be due that on your (ISP) router the SIP is enabled on the ALG level. To solve this issue;- Login to your...
rating 18 Oct, 2021 Comments: 0
WebRTC (Client-less) Phone Test
To test if your Internet connection is OK and supports the WebRTC (Client-less, in-browser) SIP phone you can login to our test account and conduct 2 tests. If any of the test fail please inform...
rating 09 Feb, 2021 Comments: 0
AstiosUC OS Compatibility List.
AstiosUC is availabe on the following mobile platforms; Apple iOS 12 and up (ARM v7, ARM64) Google Android 8 and up (ARM v7, ARM 64, x86, x86-64) AstiosUC is available on the following...
rating 29 Jun, 2021 Comments: 0
AstiosUC Login LOCKED
Your AstiosUC account will be locked if there have been to many incorrect username and password attempts within a short time. To unlock you account write to [email protected] requesting your...
rating 31 Mar, 2021 Comments: 0
Adding contact manually in AstiosUC on iOS and Android
Besides your phone contact as well as the company contact list you can also add contact manually. This is helpful if -for some reason- contacts can't be added to the company directory, for example...
rating 21 May, 2021 Comments: 0
OPUS VoIP Codec
VoIP (Voice over IP) uses Codecs to transmit the voice packets between Sender (Caller) and Receiver (Callee). A Codec handles several things whereby 1) The bandwidth usage, 2) compression rate and...
rating 14 Feb, 2021 Comments: 0
Internet Bandwidth Speed and Quality test.
Internet Bandwidth Speed and Quality Test This test will show the Ping, Jitter and Download and Upload speed in Mbps. We recommend to perform the speed test -as least- twice and from the actual...
rating 17 Mar, 2021 Comments: 0
Google Drive: Add Shared Folder to File Explorer / Finder as a Folder not Shortcut.
How to add a folder shared with you in your Google Drive not just as a shortcut but a (regular) Folder which can then be accessed (and worked with) within any File Explorer / Finder. Use...
rating 28 Jul, 2021 Comments: 0
Forgot AstiosUC Password
To reset your AstiosUC password click/tap the forgot password link at the AstiosUC login page or visit. https://provision.orencloud.com/forgot-password And follow the instructions. Note: If...
rating 31 Mar, 2021 Comments: 0
Concurrency Call Rate Estimation
The concurrency rate refers to the number of simulation calls at any given time. This rate can vary based on the type of business operation you conduct. For example if you run a high call-volume...
rating 13 Feb, 2021 Comments: 0
AstiosUC MacOS Installation
Go to https://www.orencloud.com Scroll down to the bottom of the page and click on "AstiosUC Downloads" At the AstiosUC page select the MacOS version The file will auto download Once the file...
rating 09 Nov, 2021 Comments: 0
Conversation Workflows
Conversation Workflow The customer initiates a conversation from the website front end - through the widget. For example: Customer types in 'Help' Automated response set in channel...
rating 10 Dec, 2021 Comments: 0
Call Transfer, Attended
With attended call transfer you will put the initial caller on-hold while calling the other party, if the other party is OK for the call to be transferred you can transfer the call, if the other...
rating 02 Dec, 2021 Comments: 0
AstiosUC MacOS Login
Open AstiosUC Key in the login credentials provided and click "Sign In" Note: If you check the "Remember sign in information" the next time when you open the AstiosUC your login...
rating 08 Feb, 2021 Comments: 0
AstiosUC Win Blind / Unattended Transfer
Blind / Unattended transfer is to transfer a call to another extension or number. Note: In this example extension 9006 blind transfers the ongoing call to ext 8005. 1. When in a call press the...
rating 20 Oct, 2021 Comments: 0
Configure account details
An account in OMNI holds the information about the organization. You can update the name or language used in the account by changing the settings as show below. To update account details, click on...
rating 08 Dec, 2021 Comments: 0
OUC: How to Blind / Unattended Transfer
A blind / unattended transfer is a transfer without checking if the receiving party wants or can take the call. 1. During an active call press the Transfer Button 2. The Keypad will...
rating 29 Dec, 2021 Comments: 0
Configure your profile
Update your profile This section will help you to update your agent profile on OMNI. The updated information will be used on the dashboard, live-chat widget, and in all external communication...
rating 08 Dec, 2021 Comments: 0
AstiosUC MacOS Answer Call
When a call comes in a pop-up will appear at the bottom right corner, click the green answer button to answer the call. If you don't want to answer click the orange hang-up/reject button,...
rating 08 Feb, 2021 Comments: 0
Reports
Reports Reports of the conversations which has happened over time, can be viewed in the Reports Section. Click on Reports on home page. The below window opens up with Overview of the...
rating 08 Dec, 2021 Comments: 0
Canned Responses
Create common reply messages using canned responses Canned Responses are saved reply templates that are used to send out a reply to a conversation quickly. You can use canned responses to save...
rating 08 Dec, 2021 Comments: 0
AstiosUC MacOS Logout
To Logout just exit the AstiosUC, this will log you out automatically.
rating 08 Feb, 2021 Comments: 0