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Setting up website chat widget

Article ID: 120
Last updated: 08 Dec, 2021

Setting up Widget

Click on Inbox on the home screen. The Inbox you have created will appear here. If you have created multiple inboxes, click on the inbox for which you need to create the widget.

Click on Settings. Below Screen will open up. This screen shows the various Settings of the Inbox which can be changed. Click on Configuration tab. The code snippet to be copied to the website will appear here.

Root File of Website

Click on Copy on the right-hand side. The code will be copied to the clipboard. Paste it in the Root file of the Website code. An example is given below

website root file sample

Now, if you open your webiste on the browser window, you can see that OMNI Widget has been added to your website on the right hand side. This can be seen in the screen shot below.

Click on the OMNI Widget on the screen. Chat Screen opens up like below. A chat window with the colour you selected, Welcome Tag Line you gave and Welcome Message you have given will open up. Customers will see this Chat window on their screen.

Once the Customer clicks on Start Conversation and sends a message, The conversation tagline will appear on the chat window.

Since the Collect e-mail ID is enabled, the Customer recieves a prompt to enter email-ID.

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Article ID: 120
Last updated: 08 Dec, 2021
Revision: 4
Views: 3
Comments: 0