This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...
09 Dec, 2021 Comments: 0
Dialer CC Supervisor How to Spy, Barge and Whisper
Login as Supervisor Open Report "Real-Time Main Report"” Click "Choose Report Display Options" TIP: Set a lower Screen Refresh Rate e.g. 4 Sec Key in the Supervisor Phone...
25 Aug, 2023 Comments: 0
Dialer CC Access to Mailbox
Login as Supervisor Open Report "Real-Time Main Report" 3. Open the Webphone by clicking the link (in order to receive the call) The Webphone will be shown and you are ready to...
25 Oct, 2023 Comments: 0
Dialer CC Listen to Call Recording(s)
This article has 2 parts, part 1: You know which Agent handled the particular call you want to listen to. And part 2: Identify which agent handled the call you want to listen to. Part1: Listen to...
01 Sep, 2023 Comments: 0
This dialler manual works for the most version of OC dialer. Click on this link to view/download.
17 Sep, 2023 Comments: 0