This category is a customer category and can be viewed once you login with your customer credentials. If you do not know your customer credentials please contact your Astiostech / Orencloud...

Login as Supervisor Open Report "Real-Time Main Report"” Click "Choose Report Display Options" TIP: Set a lower Screen Refresh Rate e.g. 4 Sec Key in the Supervisor Phone...

Login as Supervisor Open Report "Real-Time Main Report" 3. Open the Webphone by clicking the link (in order to receive the call) The Webphone will be shown and you are ready to...

This article has 2 parts, part 1: You know which Agent handled the particular call you want to listen to. And part 2: Identify which agent handled the call you want to listen to. Part1: Listen to...

This dialler manual works for the most version of OC dialer. Click on this link to view/download.