OMNI LINE Integration Setup (User Guide)

1. Overview

This guide explains how to connect your LINE Messaging API channel to OMNI so that messages sent by customers on LINE appear in your OMNI inbox and replies from OMNI go back to LINE.

2. Prerequisites

• A LINE Developers account with permission to create a Messaging API channel

• Administrator access to your OMNI workspace at https://omni.oren.chat

3. Create a LINE Messaging API Channel

1. Log in to the LINE Developers Console at https://developers.line.biz/console

2. Create a Provider

   • Click + Create under Providers

   • Enter a provider name (e.g. “OMNI Support”)

   • Click Submit

3. Create a Messaging API Channel

   • Within your provider, click + Create channel ? Messaging API

   • Fill in the required fields (Name, Description, etc.)

   • After creation, locate and copy:

     • Channel ID

     • Channel Secret

     • Channel Access Token (long?lived)

4. Configure LINE in OMNI

1. Log in to https://omni.oren.chat as an administrator

2. Go to Settings ? Inboxes ? Add inbox

3. Select the LINE option

4. In the form, enter:

   • Inbox Name: a friendly label (e.g. “LINE Support”)

   • Channel ID: (from Step 3.3)

   • Channel Secret: (from Step 3.3)

   • Channel Access Token: (from Step 3.3)

5. Click Create LINE Channel

6. Copy the displayed Webh

7. Webhook URL (it will look like https://omni.oren.chat/webhooks/line_webhook)

5. Register the Webhook in LINE

1. Return to the LINE Developers Console and open your Messaging API channel settings

2. Paste the Webhook URL (from Step 4.6) into Webhook URL

3. Toggle Use webhook to Enabled

4. Click Verify to confirm the URL is working

6. Test the Integration

1. Add your bot as a friend in the LINE app (scan its QR code or use the channel link)

2. Send a test message from LINE to your bot

3. In OMNI, open Inboxes ? LINE Support and confirm the message appears

4. Reply to the conversation in OMNI and verify your reply is received in LINE

7. Troubleshooting

• No messages appear in OMNI?

  • Ensure you completed every step in Sections 3–5.

  • In the LINE console, confirm Use webhook is still enabled.

  • Verify you copied the exact Webhook URL into LINE and into OMNI.

• Webhook verification fails?

  • Check that your SSL certificate for https://omni.oren.chat is valid.

  • Make sure port 443 (HTTPS) is open and routing correctly to OMNI.

• Replies not delivered to LINE?

  • Regenerate the Channel Access Token in LINE, then update it in OMNI ? Inboxes ? LINE Support.