There are 6 Pause / AUX code, these are;-
Note: Unless specifically configured to your setup these pause codes are for report purposes only and will not prevent the phone from receiving calls.
Note: the default status of an Supervisor is Available..
The Pause / AUX codes are
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Break
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Typically a short break, cigarette, bathroom, etc.
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Do not Disturb
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Self explanatory
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Meeting
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Self explanatory
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Out for Lunch
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Self explanatory
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Wrapup
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This is typically when you need extended time to WrapUp after a call to to do administrative tasks related to the call such as fill in forms, populate responses to a CRM, etc.
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Other
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When selecting this option you will be prompted to give a reason, this reason will be recorded in the reporting and monitoring tool.
This option can also be used instead of Break if -for example- you want agents to record down bathroom breaks, or cigarette breaks, in such cases you inform agents whenever they want to have a cigarette break to select Other and give as reason “cigaretteâ€
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