Manual Login to Queues

  1. Click on the presence icon next to your Supervisor extension 

  1. A pull-down menu will appear and select the Add to <your queue> e.g. OC-DEMO-EN

Screen Shot 2017-08-01 at 11.59.34 AM.png

  1. Repeat this step for all queues you want to login to.
  2. After Login to all your queues your will see your extension in the Queues 

  1. Agent is logn to all the queues 


Article ID: 16
Last updated: 10 Feb, 2021
Revision: 1
OCCP Agent Portal -> Manual Login to Queues
https://kb.astiostech.com//manual-login-to-queues_16.html