This user guide includes a description of the features and capabilities, modes of operation, and step-by-step procedures for the OMNI platform access and use.
OMNI is built on various amazing open source products and backend tools integrated with global providers like CloudFlare, AWS, DigitalOcean and Postmark.
Web dashboard and the live-chat widget works with most of the modern web browsers. To see the support browser versions, see the table below.
| Browser | Minimum version |
|---|---|
| Mozilla Firefox | 52 |
| Google Chrome | 57 |
| Chromium | 57 |
| Apple Safari | 14.1 |
| Microsoft Edge | 16 |
OMNI connects to various providers like Facebook, Instagram, Twitter, Line, Twilio, 360Dialog, Slack and many more. OMNI depends on these amazing providers to provide the interconnect between their platform and OMNI. We strive to achieve highest availability for your continued business chat operations, however, OMNI depends on these platforms to operate properly.
You can check the statuses of these platforms here
| Platform | Service check URL |
|
Facebook/META (includes Instagram and WhatsApp Cloud) |
https://metastatus.com/ |
| https://api.twitterstat.us/ | |
| Slack | https://status.slack.com/ |
| Line | https://api.line-status.info/ |
| Telegram | https://twitter.com/telegram |
| 360Dialog - WhatsApp Business | https://status.360dialog.com/ |
| Twilio - WhatsApp Business + SMS | https://status.twilio.com/ |
| OMNI status | https://www.orencloud.com/status/ |